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NHS App begins public rollout

January 28, 2019


After successful private testing with more than 3,000 patients across 30 GP practices in England, the NHS App has started its public rollout.

The NHS App went into the Apple App and Google Play stores on Monday 31st December, with a web based version due to launch in the coming months.

During testing between September and December, NHS England and NHS Digital teams listened to feedback from patients and practice staff and used this to make improvements to the app and plan the national rollout. Changes included improving the online registration process, how GP appointment information is presented, and changes to the information patients see before accessing their GP medical record.

The app is now being rolled out across England, with individual GP practices needing to review some of their system settings before they can go live and all the functions of the NHS App will be available. These actions and the gradual rollout will ensure patients have the best possible user experience of the app.

When the GP practice is connected, patients will be able to use the NHS App to:

  • book and manage appointments at their GP practice
  • order their repeat prescriptions
  • securely view their GP medical record
  • check their symptoms using NHS 111 online and the health A-Z on the NHS website
  • register as an organ donor
  • choose whether the NHS uses their data for research and planning

Until the GP practice is online, patients will be able to use the NHS App to check their symptoms using NHS 111 online and the health A-Z on the NHS website.

Most practices will go live between April and June 2019, with the app expected to be fully rolled out to practices and patients by 1 July 2019.

Patients can check whether their GP practice is live when they open the app for the first time. If their GP practice isn’t live they can choose to leave an email address and be notified when their practice goes live.

For more information about the NHS App please see www.nhs.uk/nhsapp

by Editor